Client Care

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We are committed to providing you with high quality legal advice and client care in a friendly and efficient manner. If you are unhappy about any aspect of the service you have received or if any difficulty arises then you should first raise the matter with me. If any difficulty remains then please refer to our Client Care Partner, Mr. Steven Hudson, by phone on 01752 668246 or via email sjh@gardandco.com or in writing to 4 Bretonside, Plymouth, PL4 0BY who will address your complaint as quickly as reasonably possible.  A full copy of our complaints procedures is available upon request.

If you are still not satisfied with our handling of your complaint you can make a report to the Solicitors Regulation Authority (SRA).  You can find out more and make a report here.

Alternatively you can ask the Legal Ombudsman to consider the complaint. You can contact them at: 0300 555 0333 or email them at mailto:enquiries@legalombudsman.org.uk. Their team is available 8.30am – 5.30pm to answer your call.  Alternatively you can write to them at PO Box 15870 Birmingham B30 9EB.  A complaint must be lodged with the Ombudsman within 6 months of us having officially replied to a complaint in writing with our decision.

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