Complaints

We are committed to providing you with high quality legal advice and client care in a friendly and efficient manner. If you are unhappy about any aspect of the service you have received or if any difficulty arises then you should first raise the matter with the lawyer acting for you. If any difficulty remains then please refer to our Client Care Partner, Mr. Steven Hudson, by phone on 01752 668246 or via email sjh@gardandco.com or in writing to 4 Bretonside, Plymouth, PL4 0BY who will address your complaint as quickly as reasonably possible.  A full copy of our complaints procedures is available here.

If you are still not satisfied with our handling of your complaint you can make a report to the Solicitors Regulation Authority (SRA).  The SRA can help you, or take action, when solicitors; tell lies, steal from you, shut down without telling you, break our rules or otherwise fail to meet required standards. You can find out more and make a report here.

Alternatively you can ask the Legal Ombudsman to consider the complaint. You can contact them at: 0300 555 0333 or email them at enquiries@legalombudsman.org.uk. Their team is available 10am – 4pm to answer your call.  Alternatively you can write to them at PO Box 6806 Wolverhampton WV1 9WJ.  From 1 April 2023, a complaint must be lodged with the Ombudsman not later than:

• one year from the date of the act or omission being complained about; or
• one year from the date when you should have realised that there was cause for complaint.

You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If your complaint relates to any aspect of the General Data Protection Regulations then please contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or telephone 0303 123 1113.